Policies / Shipping
How your set gets from our New York studio to your door. Last updated November 2026.
Orders are packed Monday to Friday, excluding US federal holidays. Most orders leave the studio within 1–2 business days. Orders placed after 1pm Eastern Time may be processed the following business day.
We ship within the United States with tracked delivery.
| Method | Cost | Estimated delivery |
|---|---|---|
| Standard | Free over $35 | 3–5 business days after dispatch |
| Standard | $5.95 under $35 | 3–5 business days after dispatch |
| Express | $14.95 | 1–2 business days after dispatch |
Delivery estimates start when the carrier receives the parcel, not when the order is placed. Remote addresses can take one extra business day.
When your label is created you will receive an email with a tracking number. Tracking can take up to 24 hours to show the first scan. If the link has not updated after two business days, contact us with your order number.
At launch we ship within the United States only. We are working on international delivery. Join the newsletter to hear when new destinations open.
If the parcel arrives damaged, keep the box and photograph the packaging before opening a claim. If tracking shows delivery but the parcel is missing, check with neighbours and your building desk first, then contact us within 7 days. We will open a carrier investigation and make it right.