Privacy policy

Who we are

Trektoy is an online toy shop based in New York, New York. This policy explains how we handle personal information on trektoy.us. Questions can go to [email protected] or +1 212-555-6789.

Information we collect

• Order information: name, email address, shipping address, billing address, and order history when you buy from us.
• Account information: email address, password hash, and saved addresses if you create an account.
• Payment information: card details are processed by our payment provider. We do not store full card numbers on our servers.
• Technical information: browser type, device type, IP address, pages viewed, and basic analytics about how the site is used.

How we use it

• To process orders, take payment, ship parcels, and handle returns.
• To answer support questions and provide order updates.
• To keep the site secure, prevent fraud, and fix errors.
• To improve the product range, site experience, and site performance.
• To send marketing emails if you opt in. You can unsubscribe at any time.

Cookies

We use essential cookies to keep the cart, checkout, and account areas working. We may use analytics cookies to understand which pages are useful. You can block or delete cookies in your browser settings; blocking essential cookies can prevent checkout from working.

Sharing

We share only the information needed to run the shop: payment processors, shipping carriers, email providers, analytics providers, and hosting partners. We do not sell personal information. We may disclose information if required by law or to protect our rights and customers.

Retention

Order records are kept as long as needed for tax, accounting, and warranty purposes. Account information is kept until you ask us to delete it. Marketing preferences are kept until you unsubscribe.

Your choices

You can request access to your personal information, ask us to correct it, or ask us to delete it. Email us from the address on your account and we will respond within 30 days.

Security

We use HTTPS across the site and restrict access to order data. No system is completely secure, but we take reasonable steps to protect the information you share with us.

Children

Our site is not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has provided information, contact us and we will delete it.

Changes

We may update this policy when our practices change. The date at the top of the page shows the latest version.